You have the right to return both for defective products and for products that do not satisfy you and your needs. With the return of the product you have the right either to return the purchase amount, or to replace the purchased product with another one from our site.

To accept any return, we only ask that the following conditions be met:

  1. Product returns are accepted within 14 days from the date of receipt of the product.
  2. The product to be returned will only be accepted if it is in its original condition, ie:
    • Its packaging has not been altered in any way.
    • No labels have been removed.
    • It has not been used.
  3. The product must be returned with all the documents that came with it (retail receipt, delivery note, etc.)
  4. The product is returned with your shipping costs, with the sole exception of defective or incorrect products, in which case we bear the entire shipping cost.
  5. We do not accept returns on Special Order products, with the sole exception of our own error in the product you receive.
  6. Your refund will be made within 5 to 10 working days.

Return procedure:

  1. In any case we urge you to contact us first to clarify the details of the return.
  2. Pack the product so that it is protected during shipment.
  3. Finally send the parcel through the agency or transport company from which you received your order with shipping address the address of our headquarters with the indication: RETURN

Share this post

Submit to FacebookSubmit to TwitterSubmit to LinkedIn