You have the right to return products both for defective items and for products that do not meet your expectations or needs. Upon returning the product, you have the right to either a refund of the purchase amount or a replacement of the purchased product with another from our website.

To ensure that any return is accepted, the following conditions must be met:

    • Returns are accepted within 14 days from the date of receipt of the product.
    • The product being returned will only be accepted if it is in its original condition, meaning:
      • The packaging has not been altered in any way.
      • Labels and tags have not been removed.
      • The product has not been used.
    • The product must be returned with all accompanying documents (retail receipt, delivery note, etc.).
    • The product is returned at your own shipping cost, except in cases of defective or incorrect products, where we cover the shipping costs entirely.
    • We do not accept returns for Special Order products, except in cases of an error on our part with the product you received.
    • The refund will be processed within 5 to 10 business days.

    Return Process:

    1. In any case, we encourage you to contact us first to clarify the details of the return.
    2. Pack the product securely to ensure protection during shipping.
    3. Finally, send the package via the courier or transport company from which you received your order, with the shipping address being our headquarters and the note: RETURN.